the client

Leading Italian mobile, fixed line and Internet operator, with significant growth in customer base and revenues in a stable and mature market.
Important European operator in integrated mobile, fixed and Internet services.

the need

To improve operating efficiency and co-ordination across the divisions of the Sales Management based on tailored process improvement actions.

details

To improve operating efficiency and co-ordination across the divisions of the Sales Management based on tailored process improvement actions.

All of the value chain processes of the Sales Management have been defined and mapped with the aim to detect current weaknesses/criticalities.
At the close of the mapping phase of the as-is processes, weaknesses/criticalities have been classified on the basis of their area of belonging (organization, hardware and software, proceedings).
The redesign of the processes has been undertaken following the identification of solutions aimed at tackling each of the problematic areas detected; solutions that were to be practicable within the corporate.
The redesign of the processes has thus allowed to:

  • outline more efficient working methods and approaches
  • assign clear responsibility to each of the corporate functions by coming up with a “Function flow chart”  determined by the activity of the single corporate processes.

Finally, an implementation plan of the projects has been defined with a view to having the processes to-be run regularly based on the priorities agreed and shared with the top management.